What is VerifyID.ai?
VerifyID.ai is a digital identity verification platform. It offers advanced facial and ID recognition, fraud prevention, and password-less authentication for a secure and seamless verification process.
How do I sign up for this platform?
The platform is currently available for self service for US Public Sector customers only. If you belong in this category, you can use your work email to signup forVerifyID.
What types of IDs can be detected by the platform?
The following IDs are currently support by the platform: US State IDs(Driver License, Commercial Driver License, Identification Card), US Passport, US Passport Card, US Visa, US Work Authorization Card, US Permanent Resident Card, US Department of State Driver License and Foreign Passports with MRZ code text
Can I customize the verification process?
VerifyID.ai offers flexible integration options such as OpenID Connect for authentication and an embeddable widget for seamless ID verification across various platforms. It can also be integrated with existing government systems using secure API endpoints.
I don't feel comfortable sharing my PII information with VerifyID. How can I sign up without sharing the information?
You can reach out to us via the Contact Us page. We will reach out to you to setup a one on one demo of the platform. If there is interest in the platform, we can work with you to setup the platform for you to try out.
Do you offer support for the platform?
Our pricing includes industry standard support and service level agreements to ensure a smooth and secure experience for the users. We also offer premium support including manual verification services. Contact us to learn more about the different support options we offer. You can click on the Help icon on the bottom right. If the BOT cannot answer your question, you can connect with an agent to open a helpdesk ticket.
Do I have to pay for an incomplete verification?
You only get charged for completed verifications regardless of the outcome. You can check all your completed verifications on the Verifications page. If the verification was not completed, it does not show up in the verifications page and is not counted towards your verification count.
Where is the customer data stored?
The customer images and data are stored in an Azure Storage Account owned by you. If using AI search for facial recognition the indexes are stored in your Azure AI Search. The VerifyID platform temporarily stores the data in cache while processing verifications and authentication.
Does the platform verify users under the age of 18
Unfortunately, US State laws prevent us from verifying minors without the explicit consent and supervision of their legal guardians. If during the process of verification, the ID shows the age of under 18, the verification fails. You must do these verifications manually.
How many languages are supported and how does it work?
The platform can facilitate the ID verificaiton process in 132 languages. The verification is automatically performed in the user's preferred language based on their device settings. Azure AI translator service is used for this. If you would like to further customize the translations for communication, there is an option to use your own AI Translator instance.
How is Email Communication performed
The platform uses Azure Communication Services to perform all Email communication. You will need to add your Email communication settings to the configuration along with the white labelled sender email address. This is done to ensure that all email communications are handled and stored by the provider and not by VerifyID